Nowly - Digital Insurance
Project Overview
Modern insurance platform featuring instant coverage options and a streamlined user journey for life insurance.
The Challenge
Customer support was overloaded with repetitive queries, leading to long wait times.
The Solution
Developed an OpenAI-powered chatbot that handles 70% of initial customer inquiries and escalates complex issues to human agents.
Key Achievements
60% reduction in support tickets
Improved customer satisfaction scores
24/7 automated support availability
My Role
AI Developer
Engagement Period
2024
Core Technologies
WordPressInsuranceUX DesignFintech
Launch Project
Source Code
Source Private